To edit an existing custom field, head over to the Control Panel, under the Data Types section, click on Manage Fields and Field Groups.
The list of existing custom fields and field groups for case will appear as the entity type is set as the default view.
You can click on the Entity Type field and switch to the following entity types, where the functionality is identical:
However, in this article, we will edit a custom field for user.
Click on the custom field you want.
The following dialog will appear.
After editing the custom field, click the Update button, and you are done.
1. Ensure that you are a User with 'Administrator'-rights set up to be able to access Control Panel.