How to Download a File or a Folder in Document Library

You can download a file or a folder in the document library on the following Cards:

1. Case Card
2. Client Card

The look and the functionality of the document library on both Cards are identical. However, in this article, we will download a folder from the Case Card.

To download a folder on the Case Card, head over to the Documents-view.

Select one or multiple files or folders that you want to download.

The following menu will appear, click the Download button.

The file(s) or folder(s) will start downloading automatically.

Note:

1. Depending on the integration, the document management system in the article and your environment may differ.