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How do I View when time was last reported for a Case?

  • Updated

There are three ways to view when time was last reported for a case, and they are as follows:

  1. View on Main Search
  2. View on Cases-view
  3. View on Case Trend

 

To view when time was last reported for a case you are working on, head over to the Main Card, Cases-view.

1.png

 

View on Main Search

On the Main Card, Cases-view, type in the Main Search the case you wish to view when time was last reported using the following information:

2.gif

  • Case Name
  • Case Number

Once you found the case, hover your mouse cursor over the 'Folder'-icon and it will appear as below.

2.png

 

View on Cases-view

On the Main Card, Cases-view, hover your mouse cursor over the 'Folder'-icon and it will appear as below.

3.png

 

View on Case Trend

On the Main Card, Cases-view, hover your mouse cursor over the Case Trend under the case number, and it will appear as below.

4.png

 

Note:

1. The Case Trend function is only available to a Case Manager.